Assessing what is the right way forward to convert your
existing ILT program to a blended or fully online format can be challenging. In
this article, through 5 examples, I am highlighting how you can manage this
transformation successfully.
5 Examples of ILT to
Blended or Fully Online Training
Even though blended training offers significant advantages
over
ILT training, its
impact is highly dependent on how you arrive at the “right blend”. This depends
on several factors, the top 2 of which are:
- The
nature of the content, and whether it is amenable to be delivered in a
blended training or fully online training format.
- If
there is a need for an instructor intervention to meet the learning
mandate.
At EI Design, our approach focuses on identifying which key
aspects of a facilitated session must be retained, and which ones will offer a
better impact if they are moved to an online delivery. Thereby, the training
delivery would map to:
- Model
1
A significant component of face-to-face, ILT training, and a small
component of online training.
- Model
2
An even mix of face-to-face, ILT training, and online training.
- Model
3
Significant online learning with short and focused face-to-face, ILT
training.
Before identifying the success factors to handle this
transformation effectively, let’s look at the definition and benefits of a
blended training approach.
What Is A Blended Training Approach?
Blended training, or hybrid training, is a combination of
different learning techniques offering the best from both Instructor-Led
Training (ILT) and online training (
eLearning or mLearning).
The conversion of ILT training to blended or fully online
training has seen a steady increase in the last few years. The factors
triggering the growing rate of adoption and conversion of Instructor-Led
Training, or ILTs, into blended or online training are 2:
- The
organization’s need to use the same budget to reach out to a wider
audience in a shorter time and with a consistent message.
- The
learner’s demand for self-paced learning that is available on the device
of their choice and can be taken on the go.
What Are The Key Gains You Will See As You Move To Blended
Training Or Fully Online Training From The Existing ILT-Based Approach?
As we have noted, the triggers for adopting blended training
or fully online training are linked to the changing learner and organizational
needs. As an extension, there are several benefits to learners as well as
businesses, as shown below:
Benefits For The Learners
- Provides
a better control to the learner. They can learn at their own pace (rather
than the pace set by the instructor of the peer group).
- They
have access to online resources even if they missed the ILT sessions.
- They
can use the accessible online resources to refer to, even after the ILT program is
over.
- The
online platforms used to provide blended training offer collaboration
features that learners can continue to use (with instructors as well as
other learners) even after the session is over.
- Research
confirms that the impact of blended training is higher as compared to ILT
sessions on account of higher retention levels.
Benefits For The Organizations
- Organizations
can reach a wider audience in a shorter time.
- Furthermore,
the conversion of ILT training to blended training or online training
shortens the seat time of the training. (For instance, a 4-day
face-to-face workshop can now be converted to a 4-hour online training and
a 1-day workshop).
- In
blended training, instructors can use online assessments and have a sense
of the impact in a much shorter time.
- Instructors
can continue to offer learning nuggets even after the facilitated session
is over, as the connection with the learner can persist with online
resources.
- The
online components of blended training can offer more engaging learning
strategies like microlearning, learning
paths, gamification, social learning, and so on. A combination of these
approaches ensures that the learning is sticky and continues to post the
facilitated session.
How Can You Determine When Should You Opt For Fully Online
Or Blended Training?
Assessing if fully online or a hybrid training is the right
answer depends on several aspects. The key aspects are:
- Nature
of the current ILT training program: Can the same impact be achieved with
an alternative training delivery format?
- How
will learners respond: Are they ready for a fully online format or would
they prefer a hybrid or blended approach?
- Are
the technology support aspects in place to manage the blended training
format?
- Are
the required support systems for instructors in place to enable them to
manage a blended training format?
To understand this better, let us look at some of the
typical corporate training needs that will come up for the transition.
I have added 5 examples that showcase how we handled the
transition of an
ILT program to blended training for
these 5 corporate pieces of training. Given the dynamics, a different blend or
a fully online training approach was used in each situation.
1. Induction And Onboarding Training
This program should certainly be a blended program.
Although, you can determine the increased weightage on online training by
looking at your ability to manage the roll-out. For instance, organizations
with a high geographical spread and staggered intake of employees would find a
higher online component to be beneficial. Similarly, for the senior management
or executive training, a blend of coaching and mentoring is crucial and can be
achieved as an add-on to the online training.
- Example
For our own induction and onboarding training, we transitioned from a
fully ILT-based format to a blended training format.
- Online
component
The online format features microlearning media pieces (largely videos)
and guided exploration through very simple and intuitive interactivities.
- The
facilitated component
The entire learning journey is divided into multiple stages. Once each
stage is over, there are supporting facilitated sessions. These focus on
recap, reinforcement, and interactions with peers and seniors.
2. Tools Or Application Software Training
This can be converted to a fully online training. After
this, learners can practice on the actual tool. Optionally, you could offer the
practice sessions with an instructor support.
- Example
We have used a combination of approaches shown here, depending on the
complexity of the application and the availability of a trainer to support
the program.
- Online
component
The online component typically uses a “Teach, Try, and Test” model to
show the key aspects of the software.
- The
facilitated component
Post the online training, learners can move to a practice on the
actual tool. Alternatively, the practice session can be moderated by a
trainer and post the practice session, there can be another online
assessment.
3. Compliance Training
This too can be converted to a fully online training. You
can opt to increase the impact by adding
Performance Support Tools or PSTs,
post the online training. These PSTs can be used to reinforce the primary
message and provide the required nudge to learners towards the desired behavioral
change.
- Example
For our internal compliance training on Information Security, we opted
for a fully online approach.
- Online
component (for primary training)
We created an online course on Information Security.
- Performance
Support (to trigger the required behavioral change)
However, we felt that the online course may not be sufficient to meet
the compliance mandate. So, we added a Performance Support Tool or PST
that is offered 60-90 days post the formal training. This has a list of
factors to watch out for and reinforces the primary learning.
4. Professional Skills Enhancement Training
This can be handled through a blended approach with a
significant percentage of learning assets made available as online resources.
It can be enhanced through
social or collaborative learning and must have
a provision for coaching and mentoring.
- Example
In this case, although a major part of the training (on Financial
Literacy for athletes) was classroom-based, we digitized the classroom
delivery experience through an app which enabled the facilitator to track
classes, as well as share participant guides and handouts online.
- Online
component
All the resources (ILT decks, presenter and participant guides, and
handouts for classroom activities) were made available online.
- The
facilitated component
The trainer would use the app to access the resources on their tablet
and manage the session (within the same class or virtually).
5. Soft Skills Training
This, too, can be handled through a blended approach that
provides a significant percentage of training through online resources.
- Example
In this case, we recorded the trainer sessions (on Project Management)
and used them to create an online version of the training.
- Online
component
Rather than a simplistic approach of the trainer talking and the
supporting PowerPoint slides appearing in another window, we opted for an
interactive video-based format to bring the material to life.
- The
facilitated component
The focus of the facilitated sessions shifted to supporting workshops
with experts and peers focusing on the application of the learning,
problem-solving, real-life situations, best practices, and so on.
- These
include what the nature of the content is and if the same or better impact
can be created with the new training format.
- Additionally,
you need to evaluate the organizational and learner readiness for such a
transition to a new format.
With all these cues, you will have the right perspective to
opt or not to opt for a fully online or blended approach.